Terms of Service and Conditions of Engagement

1. Purpose and Scope

These Terms of Service and Conditions of Engagement govern the relationship between Dust Till Dawn Cleaning and our clients. By engaging our services, you agree to these terms.

2. Access to Property

Clients must ensure safe and unobstructed access to the property at the scheduled cleaning time. If access cannot be gained within 30 minutes of the scheduled arrival, the appointment may be classified as a cancellation and the full service fee may apply.

3. Booking, Cancellations, and Rescheduling

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of a scheduled clean may incur a fee of 50% of the service value.

4. Deposits and Payments

Invoices for residential clients are issued after each clean and are due within 24 hours. Commercial clients have a 30-day payment period. Services may be paused for overdue accounts.

5. Pricing Structure

All quotes are based on the provided property details. Pricing is not adjusted without prior agreement. Quotes are valid for 30 days.

6. Satisfaction Guarantee

If anything is missed or not completed to your standard, contact us within 24 hours of your clean and we will return to fix it at no charge. If you are still not satisfied after we return, we will refund your entire cleaning payment. Conditions apply.

7. Client Responsibilities

Clients are required to disclose hazards, contain pets, secure valuables, and provide access to water and electricity during the service.

8. Right to Refuse Service

We reserve the right to refuse or withdraw service if premises are unsafe, misrepresented, or if occupants display inappropriate behavior.

9. Insurance Coverage

Dust Till Dawn Cleaning carries comprehensive public liability insurance to cover any damages that may occur during the delivery of our services.

10. Safe Work Practices

Our cleaners follow strict health and safety protocols, including the use of eco-friendly and low-toxicity products.

11. Liability and Damages

We take the utmost care, but in the rare event of damage, we must be notified within 24 hours. We are not liable for pre-existing wear and tear or improperly secured items.

12. Privacy and Confidentiality

We respect your privacy. Personal data is handled according to our Privacy Policy and the Privacy Act 1988 (Cth).

13. Conduct and Safety Standards

Our team maintains a professional demeanor at all times. We expect a mutually respectful environment from our clients.

14. Termination of Services

Either party may terminate the recurring service agreement with reasonable notice. No lock-in contracts apply.

15. Non-Solicitation

Clients agree not to independently hire any current or former Dust Till Dawn Cleaning cleaners outside of our platform.

16. Indemnity

You agree to indemnify Dust Till Dawn Cleaning against claims arising from your breach of these terms or negligence.

17. Variations to Service

Any additions or variations to the agreed scope of work must be discussed and approved prior to the service date.

18. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control.

19. Dispute Resolution

We aim to resolve disputes amicably and promptly. Please contact us directly to address any concerns.

20. Governing Law

These terms are governed by the laws of South Australia, and any disputes will be subject to the jurisdiction of its courts.

21. Entire Agreement

These terms constitute the entire agreement between the client and Dust Till Dawn Cleaning regarding our services.

Dust Till Dawn Cleaning · ABN: 12 644 910 480 · info@dusttilldawn.com.au · +61 468 032 200 · dusttilldawn.com.au