Privacy Policy

1. Purpose and Scope

This Privacy Policy outlines how Dust Till Dawn Cleaning collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Our Commitment

We are committed to safeguarding your privacy. Your data is used strictly for service delivery, communication, and invoicing—never sold or shared for commercial gain.

3. Information We Collect

We may collect personal details such as your name, contact information, property address, payment details, and specific instructions related to the services we provide.

4. How We Collect Information

Information is collected directly from you when you submit a quote request, book a service, contact us via phone or email, or interact with our website.

5. Purpose of Collection

We collect your data to provide accurate quotes, schedule and deliver cleaning services, process payments, and communicate effectively regarding your appointments.

6. Storage and Security

Your personal information is stored securely in digital formats with restricted access. We employ industry-standard security measures to protect against unauthorized access or disclosure.

7. Use and Disclosure of Information

We only use your information for the purposes it was collected. We do not disclose it to third parties unless required by law or necessary for service delivery (e.g., payment processors).

8. Photos, Media, and Marketing

Before-and-after photos may be taken for quality assurance. They will only be used for marketing purposes with your explicit written consent, and no identifiable personal property will be shown.

9. Website Analytics and Cookies

Our website may use cookies to improve user experience and analyze traffic. You can adjust your browser settings to decline cookies if you prefer.

10. Access, Correction, and Deletion

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us directly.

11. Direct Marketing and Communication

We may occasionally send service updates or promotional offers. You can opt out of these communications at any time.

12. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

13. International Data Disclosure

We generally do not transfer personal data overseas. If third-party tools we use store data internationally, we ensure they comply with Australian privacy standards.

14. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

15. Contact and Complaints

If you have any questions or concerns about how your privacy is handled, please contact us at info@dusttilldawn.com.au.

Dust Till Dawn Cleaning · ABN: 12 644 910 480 · info@dusttilldawn.com.au · +61 468 032 200 · dusttilldawn.com.au